“I think your social history, in the same way as your medical history, needs to be thoughtful and targeted. Most people don’t offer the fact that they are poor. I was just shocked by some of the people that screened positive. If anything it was almost like thanks for asking or thanks for caring."

PCN Clinic Team

This story chronicles the experience of a Primary Care Network Executive Director, Brian, as he supports his staff to use a quality improvement approach to reduce the impact of financial strain on the health of their community members. His story provides a candid exploration of the challenges facing the implementation of screening for, and responding to, financial strain in a primary care setting.

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