Customer Care - An Albertan's Story
Did you know? Being unemployed or having a low-paying stressful job can bring on illness and injury. A good job can promote better health, self-esteem and social contacts. With a good job, we feel we belong.
This story is about how one woman’s interactions with the health care system conflicted with her personal knowledge and experience in providing customer service. This story demonstrates the importance of asking questions, understanding and integrating the contextual factors of a patient’s life into care planning decisions.